The 8 Pillars
1) Strategy & Outcomes
Define the smallest valuable change leadership will defend. Tie every initiative to 2–3 board-level KPIs.
2) Data & Integration
Make trustworthy data show up where work happens: SSOTs, lineage, and governed interfaces to systems of record.
3) Models & Agents
Pick models by evaluation, not hype. Ship agents with guardrails, tool access, and clear escalation.
4) Process & Automation
Target high-leverage loops (triage, drafting, QA). Automate the boring, instrument the rest.
5) Governance & Risk
PDPL/GDPR-first. Policy prompts, red-teaming, eval suites, and change control baked into CI/CD.
6) People & Org
Embed pods, upskill doers, and reward adoption. AI works when people do.
7) Experience & Channels
Meet users where they are (web, mobile, WhatsApp, IVR). Fast answers with citations and options.
8) Measurement & Evals
Define success metrics, run weekly evals, and publish dashboards. No black boxes.
Run the 4-week rapid assessment
Deliverables
- Current-state map & opportunity backlog
- Policy & guardrails pack
- Prototype demo + metrics
- 12-month roadmap with budget bands