Careers

Workplace Policy

Purpose

This Workplace Policy outlines expectations, guidelines, and benefits for all Master AI team members. We’re a remote-first, outcome-driven organization that prioritizes flexibility, trust, and impact over rigid processes. Our culture is built on governance-first principles—the same approach we bring to client AI transformations.

Effective Date: November 2025 · Version: 1.0 · Owner: Master Media FZ-LLC (trading as “Master AI”)

1. Core Values & Culture

Our Values

  • Governance First: Quality, compliance, and risk management precede speed
  • Outcome Over Activity: We measure impact, not hours
  • Radical Transparency: Open communication, visible progress, documented decisions
  • Continuous Learning: AI evolves fast; we evolve faster
  • Client-Centric Delivery: From pilot to production, we ship what matters

Culture Principles

  • Trust by default: We hire adults who own their work
  • Async-first communication: Respect time zones and deep work
  • Document everything: If it’s not written, it didn’t happen
  • Bias to action: Iterate, test, ship—then refine
  • MEA-native mindset: We understand Middle East & Africa business culture, compliance nuances, and regional expectations

2. Work Arrangements

Remote-First Model

Master AI operates as a fully remote-first company. Team members work from locations across the Middle East, Africa, and beyond, with flexibility to choose work environments that maximize their productivity.

What Remote-First Means

  • No central office requirement
  • Distributed team across UAE, Saudi Arabia, Qatar, Egypt, Kenya, and other MEA regions
  • Asynchronous collaboration as the default
  • Tools and infrastructure designed for remote work
  • Equal access to opportunities regardless of location

In-Person Collaboration

While remote-first, we recognize the value of face-to-face interaction for:

  • Client workshops: Discovery sessions, design sprints, stakeholder alignment
  • Delivery milestones: Go-live support, training, handover
  • Team offsites: Quarterly strategy sessions, retrospectives (optional but encouraged)
  • Relationship building: Client meetings, partner engagements, industry events

Work Hours & Availability

  • Standard workweek: Maximum 48 hours per week (per UAE labor law; we target 40 hours for work-life balance)
  • Flexible schedule: Work when you’re most productive within reason
  • Response expectations: Slack within 4 hours, emails within 24 hours, client requests per SLA
  • Meeting windows: Schedule across MEA time zones (GMT+2 to GMT+4 primarily)

Time Off

  • Annual leave: 30 calendar days per year (per UAE Federal Decree-Law No. 33 of 2021)
  • Sick leave: Up to 90 days per year (first 15 days paid, next 30 days half-pay per UAE labor law)
  • Parental leave: 60 days maternity leave (full pay), 5 days paternity leave (per UAE labor law)
  • Religious observance: Flexible (e.g., Ramadan working hours, Friday prayers)
  • Public holidays: All UAE official public holidays observed

3. Performance & Growth

Performance Philosophy

We evaluate outcomes, not output. Success = client impact + team health + personal growth.

Performance Indicators

  • Client satisfaction (NPS, testimonials, renewals)
  • Delivery quality (on-time, on-budget, technical excellence)
  • Knowledge sharing (documentation, mentorship, thought leadership)
  • Team collaboration (responsiveness, reliability, cultural fit)

Career Growth

  • Learning budget: $2,000/year per person (books, courses, conferences)
  • Certifications: Company-sponsored (AWS, GCP, Azure, TRiSM, CDMP, etc.)
  • Conference attendance: 1-2 industry events/year (MEA AI Summit, Gartner, etc.)
  • Internal mobility: Encouraged (e.g., delivery → presales → product)

4. Compensation & Benefits

Compensation Structure

  • Competitive market rates: Benchmarked against MEA AI/consulting firms
  • Transparent bands: Levels (Associate → Senior → Principal → Partner) with defined salary ranges
  • Performance bonuses: Quarterly bonuses tied to company + individual goals (10-20% of base)
  • End-of-service gratuity: Per UAE labor law (21 days salary per year for first 5 years, 30 days thereafter)

Benefits

  • Health insurance: Comprehensive medical, dental, vision (UAE-compliant, extendable to family)
  • Equipment stipend: $3,000 laptop setup + $500 annual refresh
  • Home office allowance: $1,000 one-time setup + $50/month internet
  • Coworking spaces: Covered up to $300/month if preferred
  • Wellness: Gym membership reimbursement ($100/month) or wellness app

5. Work Standards & Expectations

Delivery Excellence

  • Client-first mindset: Respond promptly, deliver on promises, escalate early
  • Quality over speed: No shortcuts on governance, testing, documentation
  • Scope discipline: If it’s not in the SOW, it requires a change order

Security & Confidentiality

  • Client data: Governed by DPA; never stored on personal devices
  • Access controls: Role-based permissions; MFA required
  • NDA compliance: All client engagements covered by NDAs
  • Data residency: Client data stays in UAE/MEA unless client specifies otherwise

Code of Conduct

  • Professionalism: Respectful, inclusive, no harassment or discrimination
  • Conflict of interest: Disclose any competing work, investments, or relationships
  • Anti-bribery: Zero tolerance for kickbacks or quid-pro-quo
  • Cultural sensitivity: Respect MEA business culture, religious practices, and local customs

6. Learning & Development

Continuous Learning Culture

Master AI invests in team growth because AI evolves faster than any other field.

Learning Initiatives

  • Friday Learning Hours: Last 2 hours of the week = self-directed learning (no meetings)
  • Book club: Monthly book discussions (AI, business, leadership)
  • Internal talks: Lunch & Learn sessions (team members present new topics)
  • Research time: 10% time for exploring new AI tools, frameworks, POCs

7. Compliance & Legal

Employment Status

  • UAE-based employees: Governed by UAE Federal Decree-Law No. 33 of 2021 (UAE Labor Law)
  • Probation period: 6 months maximum (per UAE labor law)
  • Notice period: 30 days minimum (or as specified in contract)

Data Protection (UAE PDPL/GDPR)

  • Master AI complies with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law)
  • Data minimization and transparent processing principles
  • Breach notification within 72 hours per PDPL requirements

Equal Opportunity

Master AI is an equal opportunity employer committed to workplace diversity and inclusion within the framework of UAE labor law. We do not discriminate based on nationality, ethnicity, race, religion, gender, age, marital status, or disability.

8. Questions & Contact

For questions about this policy or employment matters, contact:

Policy Owner: Master Media FZ-LLC · Last Updated: November 2025 · Next Review: February 2026

Full Policy Document

This page provides a summary of key workplace policies. The complete policy includes additional details on communication tools, equipment provisioning, onboarding procedures, and more.

Team members have access to the full internal policy documentation via Notion. For prospective candidates interested in learning more about our culture and working arrangements, please visit our careers page or contact us.

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